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Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long.Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.If you’re a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue.How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; “You will be judged by what you do, not what you say.”
The Chronicon Lethrense and Annals of Lund tell that on the death of the 6th century Danish king Halga[1], the Swedish King Eadgils[2] sent a small dog to the Danes to take as their king but warned that whoever told him of the death of the dog would lose his life. One day, when larger dogs were fighting, the small dog sprang to the floor among them and was torn to death. Then Læ, the giant of Læsø, gave some advice on the matter to his herdsman Snow[3]. Snow went to the Swedish king's court and by riddling talk eventually got the king himself to say that the dog was dead. Snow was then appointed king of Denmark in place of the dog. Snow was a vicious, oppressive, and dishonest king. Snow sent his servant named Roth 'Red', whom he disliked, to the giant Læ to ask about how Snow will die, intending that Læ would kill Roth who would be unable to pass his tests. Roth passed and Læ gave Roth two gloves to take to Snow in answer. Snow put them on in an assembly and lice suddenly attacked him and ate him to death. Thereupon Halga's son Hrólfr kraki was made king.
Word-of-mouth referral is the most effective form of promotion. It costs nothing and carries a lot of credibility as it is based on personal experience.
Satisfied customers not only tend to return to buy again from you but are also likely to talk positively about your business to others. A bad customer service experience is shared with around 10 other people who are likely to tell another 10.
Superior customer service is service that exceeds your customers' expectations and will make your business stand out from your competitors'. To be effective, customer service must be consistently good in every part of your business. From the moment the customer thinks of purchasing, right through to the final sale, there are opportunities for the business to add customer service to the process.
Job Description:Cricket Communications is a leading provider of innovative and va
lue-driven wireless communications services. Headquartered in San Diego, with a commitment to predictability, simplicity and value as the foundation of our business, Leap pioneered Cricket® service, a simple and affordable wireless alternative to traditional landline service. We believe the future is bright for Cricket and look forward to the challenges as we execute our plans to support the growth of our business. Cricket Communications has multiple opportunities for indiviReceptionisduals looking to contribute to an organization that rewards your success. Position Overview Responsible for answering multi-line phones and dealing with incoming guests to sign them in and issue badges. May also perform other tasks as needed such as scheduling, reporting and general office duties. Such duties may include: tracking new hires nationwide, maintaining files of company enrollment forms, ordering supplies, handling deliveries, assembling candidate benefit packets, assembly and distribution of new hire packets to field offices, updating company telephone directory, and signing for deliveries. Provides excellent customer service to visitors and employees of Cricket. Qualifications High school degree or equivalent experience Required. Preferred Start Up Environment Experience with multi-line phones,Receptionist experience in a fast paced environment. Preferred Experience with Word/Excel/Powerpoint.
Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long.
Good customer service is all about bringing customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.
If you’re a good salesperson, you can sell anything to anyone once. But it will be your approach to customer service that determines whether or not you’ll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue.
How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; “You will be judged by what you do, not what you say.”
